What Commitment?
In order to successfully implement the ISO QMS the executive
management of the organization must fully commit to providing the
necessary resources and time for these resources to perform the
many new tasks that will be required. This is not a plug
and play system. This project will create a cultural change
within the organization and must be fully and completely supported
by the executive management through daily actions - not words.
People will follow the examples that are provided. Management cannot
be exempted from the requirements that are necessary to effect
this change.
What is the ISO QMS?
The ISO QMS is a versatile, flexible management tool that an
organization uses to dramatically improve the day to day operations,
the financial health of the business, the continuous improvement
process and customer satisfaction. In recent years the ISO QMS
has become the defacto baseline or benchmark for minimally acceptable
Quality Management Systems throughout the world.
What are the goals of the ISO QMS?
The goals of the ISO 9001 QMS are many and well focused. These
goals assist an organization in building a stronger, more functional,
better-organized operational system that will potentially lead
to a world-class operation. The major goals of the ISO 9001 are
listed as follows:
- Ensure customer needs, expectations & requirements are
continuously met
- Ensure that a continuous improvement process is established
and maintained
- Provide a comprehensive model for quality management systems
- Eliminate the proliferation of organizational unique quality
management systems
- Change the typical current detection / reaction culture into
a preventive thinking culture
Why bother to implement an ISO QMS?
There are a variety of reasons for an organization to implement
the ISO QMS. The most popular reasons are:
- We want to build a better organization
- We want to compete in a larger marketplace
- We want more market share
- We need to be more profitable
- Our customers want our organization ISO certified
All are reasons enough to begin the task of implementation. This
is not normally an easy decision to arrive at. Consider the external
implementation cost, the registration cost, the annual surveillance
costs and finally the hidden cost which is the cost of the organizations
staff during implementation and afterwards for maintenance efforts.
There are also many, many benefits that will offset these costs,
but only after a successful implementation.
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